Return & Refund Policy

🔄 Return & Refund Policy

At Belle Jewels, we want you to love your purchase. Please review our return and refund policy carefully before placing an order.

Return Window (Non-Personalized Items Only)

We offer a 7-day return window for non-personalized items, starting from the date you receive your order.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition as received

  • In its original packaging (with tags, if applicable)

  • Accompanied by a receipt or proof of purchase

🚫 Personalized Items – Final Sale

All personalized items are FINAL SALE and non-returnable.

This includes (but is not limited to):

  • Personalized mirrors

  • Personalized combs

  • Any item customized with names, initials, dates, or special designs

Once a personalized item enters production, it cannot be returned, refunded, exchanged, or cancelled, except in cases of defect or error on our part.

📬 How to Start a Return (Non-Personalized Items Only)

To request a return, email us at
📧 bellefleur.customer@gmail.com with:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return

We’ll respond within 1–2 business days with next steps.

⚠️ Returns sent without prior approval will not be accepted.

If approved, we’ll provide a return shipping label and instructions.

📦 Return Eligibility Summary

Eligible for return:

  • Regular (non-personalized) jewellery

  • Items returned within 7 days

  • Items meeting condition requirements

Not eligible for return:

  • Personalized or custom-made items

  • Sale or clearance items

  • Gift cards

  • Digital downloads

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery with photos and your order number so we can resolve the issue promptly.

🔁 Exchanges

Exchanges are available only for non-personalized items and are subject to availability.

To exchange an item:

  • Request a return for the original item

  • Once approved, place a new order for the replacement item

💸 Refunds

Once we receive and inspect your approved return, we’ll notify you of the refund status.

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 10 business days

  • Banks or credit card providers may take additional time to post the refund

If more than 15 business days have passed since approval, contact us at
📧 bellefleur.customer@gmail.com