FAQ
❓ Frequently Asked Questions
We’ve put together some answers to questions we get asked a lot. Don’t see your question here? Contact us — we’re happy to help!
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard), PayPal, and other secure payment options offered at checkout.
Q: Can I change or cancel my order after it’s placed?
A: Orders are processed quickly, but if you reach out within 1 hour of placing it, we’ll do our best to help.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping usually takes 5-10 business days. Expedited options are available at checkout.
Q: Do you offer international shipping?
A: Yes, we ship to select countries. Shipping times and costs vary by location.
Q: How can I track my order?
A: Once your order ships, we’ll send you a tracking link via email.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: You can return items within 7 days of delivery, as long as they’re unused and in original condition. Check our Return Policy for full details.
Q: How do I start a return?
A: Just email us at bellefleur.cutomer@gmail.com with your order number and reason for return. We’ll guide you through the process.